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to help.

Questions, partnerships, or just saying hi — every letter finds its way back to us within one business day.

How would you like to reach us?

Choose the channel that works best for you.

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Email Us

For orders, questions, or general inquiries. We reply within one business day.

hiwecome@dootm.com

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Browse FAQ

We’ve answered the most common questions about shipping, returns, and products.

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We respond within one business day, Monday through Friday.

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📧 Email

Direct Contact

hiwecome@dootm.com
We respond within one business day.

🕘 Office Hours

When We’re Available

Monday – Friday	9am – 5pm PST
Saturday	Closed
Sunday	Closed
US Federal Holidays	Closed

Emails sent outside hours are answered the next business day.

📍 Based In

United States

Our fulfillment center and support team are both US-based.

🇺🇸 US Fulfillment & Support

Before you write

Browse our most common answers.

Shipping, returns, product safety, payments — it’s all there.